Question 1

What does the GM parts warranty cover?

Accepted Answer

GM's parts warranty on parts installed at Ross Downing Chevrolet comes in three tiers: a 24-Month/Unlimited-Mile Limited Warranty on most brakes, rotors, alternators and starters, a Limited Lifetime Warranty on chassis parts, fuel pumps, radiators, shocks or struts and wheel bearings, and a 12-Month/Unlimited warranty on select ACDelco Advantage parts. Labor is included as long as the part was installed at a GM dealership.

Question 2

How much does it cost to make a parts warranty claim?

Accepted Answer

There is no charge for the covered replacement part itself, and labor is covered for up to 2 years from the original purchase, as long as the original purchaser still owns the vehicle. Repairs outside the warranty terms are quoted separately; call Parts 985-520-0865 for a quote.

Question 3

How long is the warranty on GM Genuine or ACDelco brake pads?

Accepted Answer

Most ACDelco Gold Front Brake Pads installed at Ross Downing Chevrolet carry a 24 months/unlimited-mile warranty, and GM Original Equipment and Professional Brakes fall under the same 24-Month/Unlimited-Mile Limited Warranty when installed at a GM dealership. See your dealer for full exclusions and qualifications.

Question 4

How long is the warranty on a replacement battery?

Accepted Answer

Most ACDelco Gold 30-month batteries installed here carry a 30-month free-replacement limited warranty, and ACDelco Gold 36-month AGM batteries carry a 36-month free-replacement limited warranty. See your dealer for exclusions and full qualifications on either battery warranty.

Question 5

How long is the Limited Lifetime Warranty, and what parts does it cover?

Accepted Answer

GM's Limited Lifetime Warranty covers chassis parts, fuel pumps, electronic ignition wire sets, radiators, shock absorbers and struts, and wheel and hub bearings for as long as the original purchaser owns the vehicle the part was installed on, with 24 months of labor included. It applies to parts purchased on or after April 1, 2014.

Question 6

How do I make a parts warranty claim?

Accepted Answer

Return the vehicle to a Chevrolet dealership, such as Ross Downing Chevrolet in Hammond, LA, with a copy of the original repair order showing the part was installed there. Call Parts 985-520-0865 or Service 985-520-4309 to start the claim, and bring your sales receipt as well.

Question 7

What is excluded from the GM parts warranty?

Accepted Answer

The warranty excludes fluids or additional parts needed for installation, damage from improper installation or alteration, damage from using the wrong coolant, use of a part in a way GM did not specify, and loss of time or use. Ask the parts counter if you are unsure whether a specific issue is covered.

Question 8

Where can I buy parts covered by this warranty?

Accepted Answer

GM Genuine Parts and ACDelco parts are sold at Ross Downing Chevrolet's parts counter, 600 S Morrison Blvd, Hammond, LA 70403, serving owners near Baton Rouge and near New Orleans. Order online, call Parts 985-520-0865, and have the part installed through the service department to keep the warranty valid.

GM Genuine Parts and ACDelco Parts Warranty